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AMETEK Surface Vision Launches Preventative Maintenance Service to Support Optimum Performance of Inspection Systems

Wednesday, May 13, 2020

HAYWARD, CA, MAY 13,2020 – During the current global pandemic, it has become even more important to limit the need for on-site maintenance and repairs, while avoiding costly downtime.

AMETEK Surface Vision, the leading provider of automated online surface inspection solutions, has launched a new Preventative Maintenance Service to monitor and maintain inspection systems remotely during normal operation.

Designed to assist with inspection system maintenance, the service helps reduce operator costs and ensure that system performance remains at an optimum level, allowing work to be scheduled in advance, rather than waiting for problems to occur.

A systems specialist will check the system at regular intervals, then send a report highlighting maintenance issues, potential problems, and recommended solutions.

This means action can be taken before serious problems – including equipment failure – arise, with significant benefits, including:
  • Reduced system downtime
  • Fewer part failures
  • Less maintenance time
  • Consistent inspection performance

In addition, the latest software settings for the system will be backed up for fast recovery in case of a PC failure. The Preventative Maintenance Service is offered at fixed intervals of one month or three months and requires no downtime of the inspection systems or production line.

It operates over a secure Bomgar network connection that safeguards company data and is easy to set up.

Jason Zyglis, Division Vice President of Sales and Project Management, said: “We’ve been successfully delivering remote troubleshooting support for over two decades. However, customer demands have shifted very quickly due to the current health crisis. We had planned on launching proactive maintenance support as a service later this year, but we’ve listened to our customers and reacted quickly to introduce this service now to help customers maintain their systems during this extraordinary time.”

A site visit from an AMETEK Surface Vision engineer may be required to establish the base settings of the system performance at the start of the service. This will be carried out in accordance with the latest government guidelines.

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About AMETEK Surface Vision
AMETEK Surface Vision is a world leader in automated online surface inspection solutions with a broad product portfolio optimized for web and surface inspection and monitoring and process surveillance applications.

Its product portfolio includes two distinct product lines: SmartView® systems and SmartAdvisor® systems. Each product line uniquely enables customers to inspect the surfaces of materials processed in a continuous fashion across the metals, paper, plastics, nonwovens and glass industries. Learn more by visiting

AMETEK Surface Vision is a unit of AMETEK Process and Analytical Instruments, a division of AMETEK, Inc., a global manufacturer of electronic instruments and electromechanical devices with annual sales of approximately $5 billion.

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